Return & Refund Policy

No Returns & No Refunds

At Ryzhm, we maintain the highest standards of purity and hygiene for our artisanal attars. Because personal fragrances are intimate and delicate, we do not accept returns or offer refunds once an order has been successfully placed and dispatched.

Exception: Damage in Transit

Your satisfaction is paramount to us. If your bottle arrives broken or the packaging is severely damaged resulting in product loss, we will make it right.

• You must report the damage within 24 hours of receiving the delivery.
• Please provide clear photographic or video evidence of the broken bottle and the external packaging.
• Once verified by our team, we will promptly send a replacement for the damaged product.

We do not issue refunds for transit damage, but we are fully committed to replacing the broken item so you can experience the true essence of Ryzhm.